TERMS & CONDITIONS

ZELQA is a jewelry brand specializing in 925 sterling silver jewelry and related products.

Throughout these Terms & Conditions, the words “ZELQA,” “we,” “our,” and “us” refer to the ZELQA business operating this website. “You,” “your,” and “customer” refer to any visitor or customer using our website.

Website: https://www.zelqa.co/

By placing an order, you confirm that you are legally capable of entering into a binding purchase agreement under the laws applicable to you.

If you are purchasing on behalf of another person or business, you confirm that you have the authority to do so.

We make reasonable efforts to ensure that our product descriptions, photographs, specifications, dimensions, materials, and prices are accurate.

However:

• Product colors may appear slightly different depending on your screen, lighting, and device settings.
• Minor variations in handcrafted products may occur.
• Product measurements and weights may have reasonable manufacturing tolerances.
• Product availability may change without prior notice.

Any important material, gemstone, plating, or product specification will be described in the relevant product listing. Please review the product details carefully before placing an order.

Nothing in these terms excludes remedies available when a product is defective, materially misdescribed, or otherwise fails to meet applicable legal requirements.

Product materials and finishes are specified in the relevant product description.

Where a product is described as 925 sterling silver, it is intended to meet the applicable sterling silver standard. Details concerning gemstones, moissanite, laboratory-grown stones, plating, or other materials will be provided where relevant to the product.

Jewelry may require appropriate care to maintain its appearance. Exposure to water, chemicals, perfumes, cosmetics, sweat, or abrasive materials may affect certain finishes or stones.

Please follow any product-specific care instructions provided with your purchase.

Product prices and available currencies will be displayed on our website or at checkout.

Unless expressly stated otherwise:

• The final price payable will be shown at checkout.
• Shipping charges may be additional.
• Applicable taxes may be included in or added to the displayed price, depending on the checkout arrangement.
• International customers may be responsible for import duties, customs charges, VAT, or other destination-country charges not collected at checkout.

We reserve the right to correct genuine pricing, typographical, or technical errors. If an error materially affects your order, we will contact you before proceeding where appropriate. We will not use a pricing error to avoid obligations under applicable law.

Placing an order constitutes an offer to purchase the selected products.

After you place an order, we may send an acknowledgment or order confirmation. An automated acknowledgment does not necessarily mean the order has been finally accepted.

We reserve the right to decline or cancel an order where permitted by law, including where:

• A product is unavailable.
• Payment cannot be verified or authorized.
• We reasonably suspect fraud or unauthorized activity.
• A material listing or pricing error has occurred.
• Delivery to the specified destination is unavailable or prohibited.

If payment has already been collected for an order that we cancel, we will arrange an appropriate refund in accordance with our Refund & Return Policy and applicable law.

We accept the payment methods made available at checkout.

Payments may be processed by independent third-party payment service providers. Their own terms, verification procedures, and security practices may apply to payment transactions.

You agree to provide accurate billing information and use a payment method that you are authorized to use.

An order may be delayed or cancelled if payment fails, is reversed, or requires additional verification, subject to applicable law.

We aim to dispatch and deliver orders within the estimated timeframes stated on our website or communicated to you.

Delivery estimates are not guaranteed unless expressly stated otherwise. Delays may arise from customs inspections, courier operations, weather, public holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact details.

Returns, exchanges, cancellations, and refunds are handled according to our Refund & Return Policy.

Please review that policy before placing your order. Eligibility may depend on the product type, condition, reason for the request, and applicable legal requirements.

Nothing in these Terms & Conditions limits a consumer's mandatory rights under applicable law.

Certain jewelry products may be personalized, engraved, resized, or manufactured according to customer-specific requirements.

Before ordering a customized product, please check the design, measurements, materials, personalization details, and any other specifications carefully.

Customization may affect cancellation, return, or exchange eligibility where permitted by law and disclosed before purchase.

This does not exclude remedies required by law for defective, incorrect, or materially misdescribed customized products.

Unless otherwise stated, the content published on our website, including the ZELQA brand name, logos, product photographs, graphics, text, designs, and marketing materials, is owned by or licensed to the relevant rights holder.

You may browse the website and use its content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, republish, commercially exploit, or use our content or product photographs without prior written permission, except where permitted by law.

You agree not to:

• Use the website for unlawful, fraudulent, or misleading purposes.
• Attempt unauthorized access to our website, accounts, or systems.
• Interfere with website security or functionality.
• Introduce malicious software or harmful code.
• Copy or exploit website content in violation of applicable intellectual property laws.
• Submit false, misleading, or unauthorized payment or shipping information.

We may restrict access to the website where reasonably necessary to protect our customers, business, or systems, subject to applicable law.

Our website may provide links to third-party websites or services, including payment providers, courier services, social media platforms, and external resources.

These services are operated independently and may have their own terms and privacy policies.

ZELQA is not responsible for the content or independent practices of third-party services, except to the extent responsibility cannot lawfully be excluded.

To the extent permitted by applicable law, ZELQA will not be responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or restricts liability for fraud, wilful misconduct, negligence where liability cannot lawfully be excluded, defective products, mandatory consumer remedies, or any other liability that cannot legally be limited.

These terms do not affect any rights you may have under applicable consumer protection legislation.

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review our Privacy Policy here: https://www.zelqa.co/privacy-policy

We will handle personal information in accordance with our published Privacy Policy and applicable data protection laws.

We will not be considered in breach of these terms solely because performance is delayed by circumstances beyond our reasonable control, such as natural disasters, severe weather, transport disruptions, government restrictions, or major service outages.

We will take reasonable steps to minimize the effects of such circumstances and communicate with affected customers where appropriate.

This clause does not remove any refund or other obligations that apply under consumer protection law.

We may update these Terms & Conditions to reflect changes in our products, business operations, website features, or applicable laws.

The latest version will be published on this page with its updated revision date.

Changes will not retrospectively remove rights that have already accrued to customers or override mandatory legal requirements.

These Terms & Conditions will be interpreted in accordance with applicable laws of India, subject to any mandatory consumer protection laws that apply to customers in other jurisdictions.

Any dispute will be handled by the competent courts or dispute-resolution bodies as determined under applicable law. Nothing in this clause limits a consumer's right to pursue remedies in a forum where such a right is legally available.

If you have questions about these Terms & Conditions, product information, payments, or an existing order, please contact us through our website.

Please include your order number when contacting us about a purchase.