We're Here to Help — ZELQA
At ZELQA, your satisfaction matters to us. Whether you need help choosing the perfect piece of 925 sterling silver jewelry, tracking an order, or resolving a payment or delivery issue, our team is here to assist you.
We are committed to providing a smooth, transparent, and reliable shopping experience for customers in India and around the world.
Need help placing an order, completing a payment, or confirming your purchase? Contact us with your order details, and we'll help you find the right solution.
Want to know where your jewelry is? We can help you understand your shipping status and tracking updates.
If you need to request a return, replacement, cancellation, or refund, please review our relevant policies and contact our support team for assistance.
Have questions about 925 sterling silver, jewelry materials, gemstone details, plating, sizing, or product care? We're happy to help you make an informed purchase.
If your order arrives damaged, defective, or different from what you purchased, please contact us with your order number and clear photographs so we can review the issue.
For assistance with an order or a product inquiry, please contact us using the official details below.
Chat directly with our support specialists
Brand: ZELQA | Website: www.zelqa.co
Monday – Saturday:
10:00 AM – 6:00 PM IST (UTC+5:30)
Sunday & Public Holidays:
Closed
Response Time:
We aim to respond to all inquiries within 1–2 business days.
We welcome customer inquiries from around the world. All support hours are listed in Indian Standard Time (IST).
Response times may vary during weekends, public holidays, or periods of high demand.
When contacting us about an existing order, please include:
You may also find instant answers in our official website policies:
Processing times, domestic & international courier details.
7-day inspection window, eligibility conditions, and process.
Pre-dispatch cancellations, refund methods, and timelines.
How we collect, protect, and respect your personal information.
Terms governing website usage, pricing, and purchase contracts.
At ZELQA, we believe excellent jewelry deserves excellent service. Every customer deserves clear communication, respectful assistance, and a fair resolution in accordance with our policies and applicable law.
Thank you for choosing ZELQA and being part of our journey.
ZELQA — Jewelry Made to Be Yours.