PRIVACY POLICY

ZELQA is a jewelry brand specializing in 925 sterling silver jewelry and related products.

For questions about this Privacy Policy or your personal information, please contact us using the contact details provided in the Contact Us section below.

Depending on how you use our website, we may collect the following information:

We may use your information to:

• Process, confirm, and deliver your orders.
• Accept and verify payments.
• Provide shipping updates and tracking information.
• Respond to customer inquiries and complaints.
• Process eligible returns, exchanges, cancellations, and refunds.
• Improve our website, products, services, and customer experience.
• Detect fraud, prevent unauthorized transactions, and protect our business.
• Send promotional messages where permitted and, when required, with your consent.
• Meet applicable legal, tax, accounting, customs, and regulatory obligations.

We use personal information only for appropriate purposes and in accordance with applicable law.

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, and improve your shopping experience.

Depending on the tools enabled on our website, these technologies may include:

• Essential cookies: Required for website functionality.
• Preference cookies: Remember your settings and localization choices.
• Analytics technologies: Help us understand website usage and visitor flows.
• Advertising or marketing technologies: Used to measure campaigns or show relevant advertisements.

Where required by law, we will seek your consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings and any cookie-preference controls provided on our website. Disabling certain cookies may affect some website features.

We do not sell your personal information to third parties for their own independent marketing purposes.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment providers: To process payments, verify transactions, and manage refunds.
• Shipping and courier companies: To deliver orders and provide tracking services.
• Website hosting and e-commerce providers: To operate and maintain our website.
• Analytics and marketing providers: To measure website performance and manage marketing activities, where enabled and permitted.
• Professional advisers: Such as accountants, auditors, or legal advisers when necessary.
• Government and regulatory authorities: Where disclosure is required by law or necessary to comply with lawful requests.

We expect service providers handling personal information on our behalf to use appropriate safeguards and process the information only as permitted by their role, contractual arrangements, and applicable law.

Because ZELQA serves customers internationally, your information may be processed by service providers or transferred across national borders, depending on the services used to operate our website and fulfill orders.

Where personal information is transferred internationally, we will follow applicable legal requirements and implement appropriate safeguards where required.

We take reasonable measures designed to protect personal information against unauthorized access, misuse, loss, alteration, and disclosure.

These measures may include access controls, appropriate technical safeguards, and the use of reputable service providers.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable law.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, managing customer service, resolving disputes, maintaining business records, and meeting legal or regulatory obligations.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

Certain transaction, tax, accounting, or legal records may need to be retained for a longer period.

Depending on the laws applicable to you, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Opt out of promotional emails or marketing communications.
• Raise a complaint or exercise other rights available under applicable privacy law.

You can unsubscribe from promotional emails using the unsubscribe link provided in the message, where available.

Withdrawing consent will not necessarily affect processing that is independently permitted or required by law. We may need to retain certain information to complete existing orders or meet legal obligations.

To exercise your privacy rights, contact us using the details below. We may request reasonable information to verify your identity before processing a request.

Our website is intended for people who can legally make purchases under applicable law.

We do not knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required but has not been obtained. If you believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate action.

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These third parties may have their own privacy policies and practices. ZELQA does not control the privacy practices of independent third-party websites.

We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

Any revised version will be published on this page with an updated revision date. Where required by law, we will notify you or seek consent for material changes.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern about how your information is handled, please contact us.

We will review privacy-related requests and respond in accordance with applicable law.